Golden Rose Customer Care Policy

Commitment to Our Customers

At Golden Rose, our customers are our top priority. We are dedicated to providing you with exceptional service and support. Here’s how we ensure your satisfaction:

1. Customer Support

Our customer service team is available to assist you with any inquiries or concerns. Feel free to reach out via email at support@goldenrose.com or through our website's contact form. We aim to respond within 24 hours.

2. Product Inquiries

If you have questions about our products, including ingredients, usage, or recommendations, our knowledgeable team is here to help. We want you to find the perfect products for your beauty needs.

3. Order Assistance

For issues related to your order, such as tracking information, modifications, or cancellations, please contact us as soon as possible. We’ll do our best to accommodate your requests.

4. Feedback and Complaints

We value your feedback! If you have any suggestions or complaints, please let us know. Your input helps us improve our products and services.

5. Returns and Exchanges

We strive for your complete satisfaction. If you need to return or exchange a product, please refer to our return policy for detailed instructions. We are here to make the process as smooth as possible.​