Golden Rose Return and Exchange Policy

Return and Exchange Information

At Golden Rose, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below:

1. Eligibility for Returns and Exchanges

• You may return or exchange products within 14 days of the purchase date.

• Items must be unused, unopened, and in their original packaging with all tags attached.

• Final sale items, such as clearance products or specially marked items, are not eligible for return or exchange.

2. How to Initiate a Return or Exchange

• To initiate a return or exchange, please contact our customer service team at support@goldenrose.com. Provide your order number and details of the item(s) you wish to return or exchange.

• Our team will guide you through the process and provide a return authorization if applicable.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will cover the shipping costs.

• We recommend using a trackable shipping service or purchasing shipping insurance for items valued over a certain amount to ensure they are returned safely.

4. Refund Process

• Once we receive your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

• Please note that shipping costs are non-refundable.

5. Exchanges

• If you would like to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your returned item, you can place a new order for the desired product.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Thank you for shopping with Golden Rose! Your satisfaction is our priority, and we appreciate your understanding of our return and exchange policy.