FAQ

Golden Rose 1. What types of products does Golden Rose offer? We offer a wide range of high-quality makeup products, including lipsticks, foundations, eyeshadows, blushes, and skincare items. Explore our collection to find the perfect products for your beauty routine! 2. How can I place an order? To place an order, simply browse our website, select your desired products, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your purchase. 3. What payment methods do you accept? We accept major credit cards, PayPal, and other secure payment methods. Your payment information is protected for a safe shopping experience. 4. How long does shipping take? Orders are processed within 1-3 business days. Shipping times may vary based on your location and the shipping method selected at checkout. You will receive a tracking number once your order has shipped. 5. What is your return policy? We accept returns and exchanges within 30 days of purchase. Products must be unused and in their original packaging. Please contact our customer service team to initiate a return or exchange. 6. How can I contact customer service? You can reach our customer service team via email at support@goldenrose.com or through our website's contact form. We strive to respond to all inquiries within 24 hours. 7. Do you offer wholesale options? Yes! We offer a wholesale program for retailers and beauty professionals. Please visit our wholesale inquiry page for more information and to get in touch with our team. 8. Are your products cruelty-free? Yes, Golden Rose is committed to cruelty-free practices. We do not test our products on animals, ensuring ethical standards in our production process. If you have any other questions, feel free to reach out! We're here to help you on your beauty journey. For any inquiries don't hesitate to reach out! @goldenroseuae